Maintenance Controller

Maintenance

“I’m proud of the work I do and the customers I serve. That’s important to me. With over 8+ years in the real estate industry, the last three in the maintenance area, I am rewarded by knowing that my customer’s properties are being maintained to their highest standard. People put their trust in me to ensure that their property is ship shape and it’s my mission to deliver that.

Real estate has given me variety by dealing with both homes and apartments. Each has its own peculiar twists and I’ve been able to build up a stable of knowledge that I freely give my clients to achieve their best outcomes.

Feedback from my customers tells me I care. I’m happy about that because I do. I give their property the love and care as if it was my own.”

CUSTOMER RAPPORT | ATTENTION TO DETAIL | BEST OUTCOMES

Put Joan in contact with a property owner and they immediately know they are dealing with an experienced professional. She understands their dilemmas and goes about providing the best solution for both the landlord and tenant – it’s a win: win solution.

Joan reviews every incoming maintenance enquiry. Her first port of call is with the tenant to get a better understanding. Her goal is to get the problem fixed quickly, but she wants to protect the property owner’s expenses if there is a simple solution that will do the job.

The owner gets the final say and then the best tradesperson is engage. Quality workmanship is a priority as well as protecting the landlord’s pocket.

Overall a well maintained property grows in value.

Ask customers as to why Joan is so successful and you’ll hear “She treats the property like her own. She understands her customers and goes out of her way to deliver the very best outcome. We love her”